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8 Questions to Ask When Choosing Your Home Security Company

If you are searching for the right security company for your home, you want to make sure you get as much value as you can. Here are eight of the most important questions to ask a potential home security provider to ensure you get the safety you deserve. 

If protecting your home, your valuables, and your loved ones is important to you, a home security system might be something worth looking into. However, home security can sometimes be such a niche industry that it leaves many clients lost about what to look for in their provider. If this is you, and you need some help figuring out what products are available to you and what to expect in a home security company, then this article is for you.

When you meet with and learn about each of your local home security firms, here are eight prudent questions to ask each provider.

Custom Home Security Provided By Our Calgary Home Security Experts

Are you a resident of Calgary looking for a highly-rated local security company to protect your home? Frontline Security has got you covered. We have spent decades living in Calgary, refining our services, and honing our craft so that each one of our neighbours gets the home protection they deserve.

Contact one of our Calgary resident security experts by calling us at 403-291-9311 and learn more about how we can create a custom security solution for your home.


8 Questions to Ask Before You Choose A Home Security Provider

Before you choose a security company for your home protection needs, it's important to do your research and vet several options. Here are 8 questions you should ask each potential provider to ensure you will get the most value from your chosen security company: 

1. Can you share previous customer testimonials?

If any security company you are considering hiring is unable to produce valid and strong customer testimonials, it is time for you to move on to another company. While you could look online and find some reviews yourself, it’s best not to take the risk; there are plenty of highly-rated security companies out there.

2. How long have you been in business?

When protecting someone's home, it takes more than just having the proper equipment, licenses, and training; you need to have the experience to understand the homeowner’s needs to create a custom solution. By partnering with a company without adequate experience, you could be putting yourself at risk for a one-size-fits-all type of security system, which is not what you need or deserve.

3. Can I see your licenses and warranties?

Any security company worth their salt will be ready and willing to provide not only their business licenses but also the warranties they offer on their products and services. If they aren’t able to provide you with proper permits, they might just be a scam. Additionally, strong warranties on a company's products or services mean that they are confident in their quality and are more likely to work for you and your needs.

4. Can you tell me about your customer support?

Asking a security company this question is an excellent way to get a peek at how they treat existing customers. The more options and openness they have towards you reaching out to them, the better. If you choose to go with a local Calgary security firm, such as Frontline Security, one of the leading benefits is the excellent service you will receive. If you are having problems, it is much easier for a local organization to send out a representative, or you can just as easily visit them in store!

5. What are the terms of my contract?

You can expect most security companies to operate on a contractual basis. If you are provided with a contract to sign, not only should you take the time to read it thoroughly, but you should also make sure to ask any and all questions you may have. The best way to find out if a company is fleecing you is to ask as many questions about the contract as possible. If you sense that they are trying to hide something, it may be worthwhile to do some research and see if you are being taken advantage of. 

6. If I move, can my system move with me?

Certain companies and products will allow you to move and continue to maintain and install your home security system, while others will not. If you expect to or are considering moving homes at any point in the foreseeable future, be sure to go with a security provider who will allow you the freedom to move and continue to use the system.

7. Will your system qualify me for a home insurance discount?

While you may think that any security system will provide you with an insurance premium discount, this isn’t always the case. This will depend on your insurance company, the security company, and the products/services you have chosen. A quality security provider will help you navigate the path of insurance premiums and help communicate with your insurance provider so that you can save as much money as possible.

8. How will you ensure my home is always protected?

Here is where you can find out about your chosen security firm's commitment to innovation and excellence. The real cream of the crop will always be at the leading edge of technology and will always be offering technological updates to their clients. One of the most recent technological advancements in home security is through IP home security cameras. Learn more about them in our article about How IP Security Cameras Can Improve the Safety of Your Calgary Home.

Contact Our Calgary Home Security Company For Best In Class Service!

At Frontline Security, we pride ourselves on our top-notch customer service. No matter when you need us, or what security reason you need us for, one of our custom home security experts will be there to support you. If you want to learn more about our home security guarantee or to speak to one of our representatives, call us at 403-291-9311 or fill in our online contact form below.



Q: Is a home alarm system worth the cost?

Countless studies have shown that not only do home alarm systems deter theft and criminal activity, but they also increase the odds of catching a criminal and reduce the potential losses if your home is broken into.

Q: Do IP Surveillance Cameras deter burglars?

Absolutely! In a recent study performed by the University of North Carolina, cameras and surveillance were listed as the most effective deterrent according to a poll conducted on previous burglars.

Q: What criteria should I look for when searching for the best home surveillance camera?

Here is a list of some excellent criteria to use when choosing the best camera for your home:

  • Camera FOC
  • Night Vision
  • High Resolution
  • Motion Detection
  • Wireless vs Wired
  • Two-way Audio
  • Size and Storage
  • Remote Monitoring

Get the Peace of Mind You Deserve

You’ve worked hard to build your business or buy your home. Now it’s time to protect them properly and give yourself the peace of mind you deserve. Our full-service security solutions can give whatever matters most to you the 360° protection it needs. Contact us today by calling (403) 291-9311 or by filling out the form below and put us on your frontline.

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